Hassle-Free Returns & Exchanges Policy

1. Return Eligibility & Timeline

· 30-day satisfaction guarantee: Returns/exchanges accepted within 30 days of delivery for refunds or replacements.

· Condition requirements: Items must be unused, in original condition, and repackaged in the provided sturdy paper tube.

2. Custom Artwork Provisions

· Cancellation fees: $50 production charge applies for unwarranted order cancellations >10 days post-purchase due to handmade nature.

· Personalized items: Monogrammed/customized artworks may be exempt from standard return eligibility.

3. Damage Resolution Protocol

· Free replacements: Immediate replacements for transit-damaged goods upon submitting order number + damage photos.

· Carrier claims: Rartz handles all freight damage investigations with carriers directly.

4. Shipping Cost Allocation

 

5. Initiation Process

· Submit requests via Info@rartz.com or account portal

· Include order number and visual documentation for expedited processing

Hygiene note: Paintings aren't subject to hygiene restrictions, unlike apparel/accessories.
Refund timeline: 3-5 business days for credit card refunds after inspection clearance.

6. Key Service Exclusions

· Final sale items (e.g., clearance/discounted artworks)

· Items returned without original certification documents

· Products damaged by customer handling post-delivery

Contact Rartz Support for personalized return authorization codes before shipping.