Custom Hand-painted Oil Portraits from Your Photos - Square

‌Your Satisfaction is Our Priority: The Made-to-Order Experience‌

Your custom artwork isn’t just a replica — it’s a unique piece hand-painted by the original artist. Throughout the creative process, we’ll share ‌progress photos and videos‌ of your painting, ensuring you’re involved every step of the way.

‌Want adjustments?‌ Share your vision for colors, shades, or details — we’ll refine it until it’s ‌perfectly yours‌. Your satisfaction is non-negotiable: we only ship via FedEx/DHL when you’re ‌100% delighted‌ with your masterpiece.

Hassle-Free Returns & Exchanges Policy

1. Return Eligibility & Timeline

· 30-day satisfaction guarantee: Returns/exchanges accepted within 30 days of delivery for refunds or replacements.

· Condition requirements: Items must be unused, in original condition, and repackaged in the provided sturdy paper tube.

2. Custom Artwork Provisions

· Cancellation fees: $50 production charge applies for unwarranted order cancellations >10 days post-purchase due to handmade nature.

· Personalized items: Monogrammed/customized artworks may be exempt from standard return eligibility.

3. Damage Resolution Protocol

· Free replacements: Immediate replacements for transit-damaged goods upon submitting order number + damage photos.

· Carrier claims: Rartz handles all freight damage investigations with carriers directly.

4. Shipping Cost Allocation

Scenario

Responsibility

Quality issues/Damage

Rartz covers all shipping

Unwarranted returns

Customer bears return freight costs

5. Initiation Process

· Submit requests via Info@rartz.com or account portal

· Include order number and visual documentation for expedited processing5

Hygiene note: Paintings aren't subject to hygiene restrictions, unlike apparel/accessories.
Refund timeline: 3-5 business days for credit card refunds after inspection clearance.

6. Key Service Exclusions

· Final sale items (e.g., clearance/discounted artworks)

· Items returned without original certification documents

· Products damaged by customer handling post-delivery

Contact Rartz Support for personalized return authorization codes before shipping.